All Systems Operational

About This Site

This page informs Lyyti users and customers about maintenance and incident communication.

Recurring Maintenance Window


Lyyti has a recurring maintenance window on every months 1st Monday-Tuesday night between 2:00-5:00 EET (0:00-3:00 UTC).

Lyyti Portal Operational
90 days ago
99.99 % uptime
Today
Lyyti registration Operational
90 days ago
99.99 % uptime
Today
Messaging Operational
90 days ago
99.7 % uptime
Today
API & Integrations Operational
90 days ago
99.99 % uptime
Today
Lyyti Support Operational
90 days ago
99.91 % uptime
Today
Lyyti Android application ? Operational
90 days ago
99.99 % uptime
Today
Lyyti iOS application ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - Our web services were briefly unavailable from 10:58 UTC to 11:04 UTC today. The issue was caused by erroneous code changes, and was quickly resolved once detected.

We apologize for any inconvenience this may have caused, and thank you for your understanding.
Sep 17, 15:00 EEST
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Resolved - We are now receiving updated statuses for email messages again. As of 15:16 UTC the system has also handled most of the backlog acquired during the outage. In other words this means that the issue has now been resolved, and that message statuses are once again being updated in real-time.
Sep 9, 18:16 EEST
Identified - Starting 09:53 UTC today, statuses for emails sent using the Lyyti messaging tool are currently not getting updated in real-time. This means that message statistics will temporary show inaccurate status for individual messages, i.e. details concerning bounces, opening and click rates are currently not getting updated.

We have reached out to our email service provider in order to have them investigate the issue.

Please be advised that this has no impact on the deliverability of messages, and that your email messages are being sent normally.
Sep 9, 14:05 EEST
Resolved - This issue, caused by an outage at our helpdesk platform provider, has now been resolved. Lyyti Support is again reachable through all its normal channels.
Sep 9, 16:17 EEST
Update - Cause for the outage has been traced to our help service provider and is currently being investigated by them.
Sep 9, 14:56 EEST
Investigating - Lyyti helpdesk is currently offline. We are investigating the issue. We apologise for the inconvenience.
Sep 9, 14:31 EEST
Resolved - Last night on 2020-09-08 at 23:57 UTC some planned changes were implemented on our database infrastructure layer. Unfortunately this change introduced an unexpected and previously not observed incompatibility with part of the Lyyti Messaging tool.

This issue caused a number of email and SMS messages to not get sent between 23:57 UTC and 6:21 UTC. This affected both manually sent messages and previously scheduled messages that were to be sent during this time frame. The issue was limited to the Lyyti Messaging tool, and transactional messages (e.g. confirmation messages) were not affected by this problem.

After locating and mitigating the problem this morning on 2020-09-09 at 6:21 UTC, our team took action to have the failed (i.e. previously unsent) messages sent. The last of these affected email and SMS messages were successfully sent at 7:55 UTC, after which this incident was declared resolved.
Sep 9, 11:00 EEST